Insights From Our Initial Peak User Conference

Insights From Our Initial Peak User Conference

A year ago we made the decision to host our first User Conference.  Since this was our initial event, we had some trepidation about whether our community would embrace the opportunity to join us for several days of education, training and networking.  Our decision to move forward was quickly validated as we reached the maximum number of attendees we could accommodate in the venue.

When the first day of the conference arrived, we were excited to see in-person the people we interact with on a daily basis.  As I began the initial welcome, I mentioned to the group that this felt more like a social function as opposed to a business event.  There was a warm feeling that comes when relationships evolve over time and there is continuity of working with the same team to share opportunities and solve problems.  For our team, this conference was an important barometer of where we stand.  It’s one thing to have one on one interactions, however it’s an entirely different situation to see many of your clients in one setting. We feel extremely blessed to have had this opportunity.

There are three insights that we walked away with from the event:

Click to view photos from Peak 2018.

  • We have a vibrant community that has evolved organically with us over a long period of time. There are no shortcuts in getting to this point. CommPartners has an average employee tenure of 8 years with many staff being with us for 12 to 15 years.  At times, we don’t think about how important a factor this is in building close client relationships that lead to greater continuity and trust.  You could witness this in real time during the conference.
  • Peak served an important purpose of facilitating ideas and proving attendees practical applications they can implement today. One of the greatest benefits was the sharing of best practices and hearing how people in the same position overcome day to day challenges of managing professional development within their organizations. We realized we need to keep this conversation going and not wait until we meet again. Therefore, we launched a number of initiatives to give voice to our clients and allow for ongoing engagement. They include:
  • Elevate Advisory Board: This is a 13 member panel group made up of mostly clients to provide guidance and feedback on Elevate’s development, provide feedback on our services and share ideas with other Board members.
  • CommPartners Mastermind Groups: These groups bring clients together for 4 sessions to engage around topics of leadership, creative thinking and professional growth.
  • CP Connect Community: CP Connect is an online community. It will be launching shortly to continue the conversations and sharing of ideas that occurred at Peak.
  • CP Cares: We are expanding our altruistic initiatives to support those in need. We are hoping to involve our clients in these efforts.
  • We need to continuously come through for our community. You depend on us. This was evident through the passionate conversations that occurred at the conference.  We understand this responsibility.  In the coming year we have aggressive plans to bring innovation, additional resources and service enhancements to our clients. We’re excited about growing with you and helping you succeed.

If you have any additional feedback or thoughts about Peak or any other items, please contact me.

All the Best,

Rich Finstein

CommPartners Announces the Launch of the Elevate LMS Advisory Board

CommPartners Announces the Launch of the Elevate LMS Advisory Board

CommPartners is excited to announce the launch of an Advisory Board for Elevate Learning Management System. The Elevate Advisory Board is comprised of a variety of end users, staff, and industry partners. Our goal is to effectively share ideas and review valuable insight that can help frame our future organizational initiatives. Through hearing the different experiences and offering a deeper look into admin and user processes, we hope to advance how the system operates for both admin and end user optimization. The Advisory Board will meet every quarter and will serve a one-year term.

We would like to officially welcome the following members to the 2018 Elevate Advisory Board:

 

Erica Holman, LMSW, LNHA, CDP
Risk Management Consultant
HealthCap USA

Ahren Hoffman, CTRS, CPE
Director of Education & Training
American Specialty Toy Retailing Association

Pauline Judge, CAP-OM
Manager, Events & Operations
Weatherbee Resources, Inc.
Hospice Compliance Network

Kellyanne Broom
Education Coordinator
American Gear Manufacturers Association

Tara Bishop, CAE
Deputy Chief Executive
National Council of University
Research Administrators

Adrienne Segundo
IOM, COO/Chairman,
Limitless Association
Solution Resource, LLC

Molly Mazuk
Associate Director,
Professional Development
American Society of Addiction Medicine

Josh Yavelberg, PhD
Online Education Manager
National Recreation and Park Association

Gail Smith, PMP, CTT
Senior Event Manager and Training Lead
Society of Petroleum Engineers

Anastasia Pruitt
Manager, Member Engagement and
Professional Development
Council on Social Work Education

Holi Jones Kimbrough
Director of Education & Meetings
National Association of Enrolled Agents

Katy Sidwell
Manager, Professional Development
American Academy of Audiology 

Devlin Bennett
Membership and Customer Service Coordinator
Accreditation Council for Accountancy and Taxation
National Society of Accountants

Arianne Urena
Client Advocate
CommPartners

Eve Finstein
Project Manager
CommPartners

Aubrey Mellos
Marketing Manager
CommPartners

Jen Livingston
Operations Manager
CommPartners

CommPartners Announces Details for Our First Education & User Conference – Peak 2018

CommPartners Announces Details for Our First Education & User Conference – Peak 2018

Columbia, MD – November 1, 2017. CommPartners, a leading provider of Learning Management Software, webinar, webcast, and livestream solutions announced details for Peak 2018 Conference. The event will take place March 15-16, 2018 in Washington, D.C.

Peak is a conference designed to inspire, educate, and train association professionals in a wide range of e-learning topics. The event will feature two keynote sessions, eight breakout sessions, deep-dive Elevate LMS trainings, peer knowledge exchanges, and more. Topics include Social Learning, Building a Dynamic LMS, Credentialing, Course Design, and e-Learning Trends. A complete agenda can be found at www.commpartners.com/Peak.

 “We are excited to host our first conference where association peers can come together and not only receive extensive training on Elevate Learning Management System and our other services, but to also learn from peers who share similar challenges.”  Richard Finstein, CEO, CommPartners

Learning opportunities and trainings will provide value to all professionals who have a key role in their organizations education and professional development strategy. Attendees will be eligible for up to 4 CAE credits and will also have the opportunity to connect socially with peers, partners, and industry leaders during a happy hour reception.

“It is our goal that attendees leave Peak 2018 with clear direction on how to revolutionize their online learning programs and to arm them with the tools to help them get there”, explains Finstein.

Peak 2018  – CommPartners’ First Education & User Conference

March 15-16, 2018

District Architecture Center | Washington D.C.

www.commpartners.com/peak

About CommPartners

CommPartners is a leading provider of online education and event solutions. At the core of the company’s solutions is our Elevate Learning Management System. Elevate is the only LMS with fully integrated and embedded webinar, livestream and multimedia software to support learning, how and when it occurs. The connection between live, peer-to-peer knowledge exchanges and traditional continuing education programs leads to improved learning outcomes, as well as increased participation within an organization’s education offerings.  To learn more visit: www.commpartners.com

 

What’s your Online Learning Monetization Strategy?

What’s your Online Learning Monetization Strategy?

When considering how to monetize your learning, it is important to have a clearly defined and executed business strategy that properly aligns with your Learning Management System. Organizations often think of the LMS as simply the container and delivery site for their online programs. While this is true, if a goal is to make these programs profitable, it’s important to articulate and execute a revenue-generating online learning management strategy.

Here are six considerations to help ensure your e-learning programs are profitable:

Six Tips to Make Your Online e-Learning Program Profitable

1. Build a Knowledge Community vs. a Catalog of Opportunities

The LMS has evolved from a quiet presence within an organization’s website to a full-blown knowledge community that supports and integrates live and on-demand content in many forms. Be sure to incorporate social learning and peer to peer exchanges within your online e-learning platform to increase traffic and build a true knowledge community.

2. Provide Meaningful, Diversified and Relevant Content

Think of your LMS as an online learning store. Having an interesting array of content, create complementary offerings that range from free to high priced, high value. Attractively display your online content to satisfy a wider range of stakeholders’ needs and budgets.

3. Offer Individual Subscriptions & Pre-Payment

No one likes to take out their credit card and make a payment. Have your community pre-commit for access to your entire online e-learning platform, or a portion of this content through a subscription or package of programs. Make subscription purchases financially attractive.

4. Support Group Purchasing or Group Subscriptions

The easiest way to increase users of your online e-learning platform is to have all employees of an organization have access to your content. Engaging a single purchaser for many participants is a nice way to supplement individual purchases.

5. Integrate Online Learning with Other Organization Initiatives

Create loyalty by extending LMS discounts or assigning a pre-paid balance for online learning opportunities as a reward for investment in an organization. This could include a membership renewal or participating in an onsite conference.

6. Have an Attractive and Simple Shopping Cart Experience

Ensure your process for selection and payment of online learning is simple and intuitive. If you are integrating with an external database or AMS for purchases, make sure there is no visual or programmatic disconnect between the two programs.

Like any business, it takes an entrepreneurial approach to generate the returns you are hoping to receive. Investing time in the right online learning platform and having a successful strategy will help ensure a successful ROI.

Contact Us About Your e-Learning Needs

Whether you are considering investing in an LMS or simply looking to expand your organization’s e-learning strategy, CommPartners can help you create quality educational experiences that engage and inspire the learner. Fill out our online contact form or give us a call at (800) 274-9390 to learn how we can help.

LMS and Community: First Year Lessons Learned

LMS and Community: First Year Lessons Learned

It has been almost a year since CommPartners and Higher Logic began formally collaborating with the premise that learning in its many forms is a natural extension of community engagement. This concept is not new for most of us. I remember many conversations that took place at ASAE Annual Conferences and other meetings over the years about the virtues of social learning.  Everyone agreed that the notion of peer to peer, sharing of ideas should accompany and be integrated with knowledge shared by experts.  After all, when we think of the best learning experiences, it’s typically a conference with our community peers.  We value the sessions but a significant part of our reason for attending is the knowledge we receive from colleagues.  So why is online learning experiences so segmented?

While in theory this sounded like a wise idea, the execution of social learning was slow to take hold. There are likely many reasons for this, but the lack of an online platform that truly enabled Web based social experiences was not helping to forge the way.

Last year, Higher Logic and CommPartners’ teams got together to identify how we could make community driven learning a reality. We had certain ideas and it took quite an investment of time to identify how this could work. Our first success was the creation of Higher Logic’s Online Academy courses.  This training enables participants to sign up and participate in a self-paced training program (powered through our learning management system, Elevate LMS) within the community. Completion of courses is reported to Higher Logic’s activities area, giving the community member and the host organization, in this case Higher Logic, a more holistic report of engagement that was taking place.

After this initial success, our efforts turned towards helping associations realize the benefits of bridging their Learning Management System and community to offer their stakeholders an integrated experience. As the discussions evolved, one question became clear; why are we asking our participants to navigate to two separate and distinct areas of a website when both areas provide opportunities for learning?  Shouldn’t the synergy between these two components be together? So we went to work and came up with a fully integrated platform both visually and programmatically.

Key elements of Higher Logic’s community and CommPartners Elevate Learning Management System now work together, prioritizing the participant experience. Twelve months later we have many organizations that have embraced this integrated approach and we have certainly learned a lot. Here are four key lessons learned from bridging these two areas:

1. In many cases organizations still need a strong, independent learning presence. In these cases we have integrated the two platforms on a micro level. Examples include pulling in community participants that are enrolled in a course or webinar or reporting learning results to the activities area in the community.  These are steps that more subtly bring the two together.

2. It’s important to have staff from both your education and community teams involved. There are many variations of community driven learning that can take place. Getting initial buy-in will ensure a smooth process and better result.

3. Opportunities for social learning extend beyond typical webinars or training. A program such as a virtual conference hosted through the LMS has the power to be integrated with a conference community leveraging the engagement already in place.

4. Working together allows us to provide better guidance to our clients. It’s been extremely valuable for the Higher Logic and CommPartners teams to work closely together to bridge the knowledge gap and provide better ideas and insights to our clients.

We’re excited about continuing to bridge the gap between community and learning.  If you have an interest in integrating peer to peer idea sharing with traditional learning contact a representative from either Higher Logic or CommPartners to learn more.

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Learning & Community: Together at Last – Register